Appointments are 50 min however a longer appointment can be requested with additional fees.

All new clients can book an appointment by one of these ways:
Option 1: Call 604-533-9163 and speak to our Client Care Manager who will set you up for your first appointment and ensure you are matched with the right counsellor for your needs.
Option 2: Click here to book a 15 min free consultation directly with one of the available therapists.
Option 3: Please fill out this form and our Client Care Manager will contact you to make an appointment.

Existing clients can log onto our Client Portal and book their appointment.

A credit card is required at the time of booking your appointment. Your session payment will be processed on the day of your appointment. Our system is fully encrypted so that all of your information is completely secure.

Can I Book Online

We have an online portal that you can access to schedule your appointments however your first appointment needs to be scheduled directly and your unique access to the portal will be set up for you to book your next appointments. You can book a free 15 minute consultation with an available therapist using the on line system here.  You will be prompted to create a profile

It is our priority to ensure the personal information shared by clients is maintained with confidentiality. The information that is shared in a session may be entered into your records which are maintained by a fully encrypted and HIPPA compliant system. Your therapist is the only person who has access to your file. Information is kept confidential within the limits of the law and subject to the following exemptions:

1. If you are involved in litigation, the court may subpoena your file;
2. If you threaten to harm yourself or someone else, the authorities may be notified;
3. If a child or vulnerable adult is being abused or neglected, the authorities may be notified.

If information is requested by another party (for example, a physician) or you initiate sharing your information with another party, you will be asked to sign a Release of Information form, consenting to the sharing of your information.

Confidentiality also applies to children and youth. While parents often want to know “how they can help,” the therapists can support parents & caregivers without directly reporting what was shared in the session, provided the child or youth consents to that conversation.

Children ages 5-9.  The first appointment is with the parent(s) only in order to obtain a comprehensive understanding of your child’s situation.  Please book a 15 min consult, submit your form or call the office to book an appointment.

Children Whose Parents are Separating or Divorced – Consent and Confidentiality. 

We require that both parents provide consent to counselling their children to ensure that the therapeutic plan is in agreement which also supports the success of therapy.

Counselling children with separated or divorced parents

We provide therapeutic services to support children and teens during times of family transition. We do not provide assessments, recommendations, or any reports for court-related purposes. Additional consent forms are required by both parents who are involved with Family Law Courts.

Fees are $165 + GST for a 50 min session for individuals; $185+ GST / 50 min session for couples. Longer sessions can be accommodated by request and the fees adjusted accordingly.

Cancellation notice is required. Full fees are charged when there is less than 48 hrs’ notice of cancellation or a ‘no show’ (no notice of cancellation and not showing up for your scheduled appointment). 

No referral is needed to make an appointment. Periodically your benefit company might require a referral so please be sure to inquire about the specifics of your health benefits and insurance company.

We accept funding through the following, providing that all the required information is provided upfront:

• First Nations Health Authority (FNHA).
• CVAP (Crime Victim Assistance Program) We do accept clients approved for CVAP however the client is required to pay the difference in fees between what CVAP will provide and the regular session fee. Clients are required to provide the related forms and claim information.
• VASFAS
• Autism Funding
• Ministry for Children and Families (MCFD) We accept approved MCFD funding. The client must provide the contact information for the Social Worker.

A credit card is required to book an appointment. Fees are processed on the day of the appointments.

Not all extended health plans cover counselling expenses and not all health insurance companies have the same coverage plans. Please check with your provider about your specific coverage for:

• how many sessions are covered per year
• if coverage is per person or family member
• the specific service provider credentials that are required for reimbursement, (for example, RCC, RSW, or psychologist).

Please note that we do not bill extended health programs directly. You will be provided with an official receipt at the point of payment which you can submit at your discretion.

A Registered Clinical Counsellor (RCC) is a registered member of the BC Association of Registered Clinical Counsellors and is licensed for private practice.

A Registered Social Worker (RSW) is a practitioner approved by the BC College of Social Workers and is licensed to practice.

A Registered Psychologist is a registered professional approved to provide counselling and assessments with diagnosis through private practice.