Fees

A credit card is required at the time of booking your appointment. Your session payment will be processed on the day of your appointment.

All new clients can book an appointment by one of these ways:

Option 1: Call 604-533-9163 and speak to our Client Care Manager who will set you up for your first appointment and ensure you are matched with the right counsellor for your needs.
Option 2: Click here to book a 15 min free consultation directly with one of the available therapists by going to
Option 3: Please fill out this form and our Client Care Manager will contact you to make an appointment.

Existing clients can log onto our Client Portal and book their appointment.

Note:  Our on-line booking system becomes accessible for you to use and book your appointments, after the first appointment gets booked for you by our Client Care Manager.

Cancellation Policy

Cancellation notice is required. Full fees are charged when there is less than 48 hrs notice of cancellation or a ‘no show’ (no notice of cancellation and not showing up for your scheduled appointment).

Coverage

You may have Extended Health Benefits Insurance for fee coverage through your employer.  You must inquire with your insurance company for those specific details.  For any applicable coverage, your coverage must include RCC  (Registered Clinical Counsellor) or RSW (Registered Social Work).  We do not have psychologists at our office.

Extended Health  (benefits through your work employer) is not the same as EFAP OR EAP  (Employee & Family Assistance Program).

We do not provide third-party billing or direct bill insurance companies.  Clients are provided a receipt for their submission to the extended health benefits.

BC Medical (MSP) does not cover counselling services.

Crime Victim Assistance Program (CVAP) is provided by a few therapists ~ call for details and the specifics of that plan.

Hours

The practice is open he practise is open 7 days per week, to include weekday evenings and weekends, which vary by therapist.  Please see the hours of the counsellor who will be assisting you.

Contact us or Book a 15 minute free consultation with an available therapist by clicking the book