Option 1: Call 604-533-9163 and speak to our Admin & Client Care Support who will set you up for your first appointment and ensure you are matched with the right counsellor for your needs.
Option 2: Click here to book a 15 min free consultation directly with one of the available therapists.
** Note: Consultations are optional, if you would like to first briefly connect with a therapist!
** Note: New appointments for Children (ages 5-12) must have the first booking as an Initial Parent session. You may choose to have a consult first.
Option 3: Please fill out this form and our Admin & Client Care Support will contact you to make an appointment.
Option 4: Click here to book your first appointment directly with a therapist.
** Note: New appointments for Children (ages 5-12) must have the first booking as an Initial Parent session. You may choose to have a consult first.
Existing clients can log onto our Client Portal and book their appointment.
Note: Our on-line booking system becomes accessible for you to use and book your appointments, after the first appointment gets booked for you by our Admin & Client Care Support.
** Except for Children (ages 5-12) the first appointment is an Initial Parent Only Session. You may choose to have an initial consult, or call the office or you may book directly with a Child therapist.
Cancellation notice is required. Full fees are charged when there is less than 48 hrs notice of cancellation or a ‘no show’ (no notice of cancellation and not showing up for your scheduled appointment).
**Cancellation due to illness: We understand that illness happens. We allow one late cancellation due to illness per 90-day period without charge. After that, our regular cancellation fee may apply.
You may have Extended Health Benefits Insurance for fee coverage through your employer. You must inquire with your insurance company for those specific details. For any applicable coverage, your coverage must include RCC (Registered Clinical Counsellor) or RSW (Registered Social Work). We do not have psychologists at our office.
Extended Health (benefits through your work employer) is not the same as EFAP OR EAP (Employee & Family Assistance Program).
We do not provide third-party billing or direct bill insurance companies. Clients are provided a receipt for their submission to the extended health benefits.
BC Medical (MSP) does not cover counselling services.
Crime Victim Assistance Program (CVAP) is provided by a few therapists ~ call for details and the specifics of that plan.
Our Administrative Team is Here to Assist you:
Mon – Thurs 9AM – 8PM
Friday 9AM – 7PM
Saturday 9AM – 5PM
Sunday 11AM – 5PM
****Please see the hours of the counsellor who will be assisting you as hours vary by counsellor
with an available therapist by clicking the book
